Privacy Policy - Hike-Tribe

Effective Date: [1 August 2024]

Hike Tribe (“we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website https://hike-tribe.com or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

Who We Are

Hike Tribe is dedicated to providing hiking programs, private and corporate tours, day hikes, hiking events, and community-building opportunities. Our website address is https://hike-tribe.com.

Information We Collect

We collect both personal and non-personal information through your interactions with our website and services.

Personal Information:

Name, email address, phone number, and any other information you provide through forms, bookings, or account registrations.
Payment details for transactions related to our services and events.
Information you submit when leaving comments, submitting inquiries, or participating in programs.

Non-Personal Information:

IP address, browser type, device information, and website activity data.
Cookies and similar technologies for tracking website usage and improving your experience.

Comments

When you leave comments on the site, we collect the data shown in the comments form, along with your IP address and browser user agent string to aid in spam detection. An anonymised string (hash) created from your email address may be sent to the Gravatar service to check if you use it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. Approved comments will display your profile picture alongside your comment.

Cookies

Our website uses cookies to enhance your browsing experience.

If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These cookies last for one year.
When you log in, we set cookies to save login information and display preferences. Login cookies last two days, while screen options cookies last one year. Selecting "Remember Me" extends login cookies to two weeks.
Additional cookies are used during content editing or publishing and expire after one day.

You can manage or disable cookies through your browser settings. Note that disabling cookies may impact the functionality of some features on our website.

Embedded Content from Other Websites

Articles and other content on our website may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you were visiting the external site directly. These websites may collect your data, use cookies, embed tracking, and monitor your interaction with their content.

How We Use Your Information

We use the information we collect to:

Process bookings, payments, and service registrations.
Respond to inquiries and provide customer support.
Send updates, newsletters, and promotional content (with your consent).
Analyse website usage and improve user experience.
Maintain the security and functionality of our website.
Comply with legal requirements.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Trusted service providers and partners who assist with payment processing, bookings, or service delivery.
Authorities or legal entities if required by law or to protect our rights and property.

How Long We Retain Your Data

Comments and their metadata are retained indefinitely to streamline follow-up interactions.
For registered users, we store personal information provided in user profiles. Users can view, edit, or delete their personal information at any time (except usernames). Administrators can also access and edit user data.

What Rights You Have Over Your Data

If you have an account on our site or have left comments, you can request an exported file of the personal data we hold about you. You can also request the deletion of your data, except for information required for administrative, legal, or security purposes.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service. Additionally, data submitted through forms or during transactions may be processed through trusted third-party services that comply with privacy standards.

Security of Your Data

We implement industry-standard measures to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to secure your data, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updated versions will be posted on this page with the revised effective date.